Last updated: October 28, 2026

At Oak & Linen Collective, we believe in thoughtfully choosing pieces that bring beauty, character and longevity to your home. We take care in curating, inspecting and preparing our products for their next home.

As a small business offering a combination of new, vintage and pre-loved home goods, furniture and decor, we encourage customers to review product descriptions, measurements, photographs and condition details carefully before placing an order.

1. All Sales Final

All sales are final except where a return, refund, replacement or other remedy is required under applicable law or approved under the circumstances outlined in this policy.

We do not accept returns or offer refunds for change of mind, incorrect personal measurements, a change in decorating preferences or items that do not suit your space, except where required by law.

Nothing in this policy limits or excludes any rights or remedies that customers may have under applicable consumer protection legislation.

2. Eligible New Items

Eligible, regular-priced new items may be considered for return if you contact us within 7 calendar days of delivery and receive approval before sending the item back.

To be eligible for consideration, items must:

• Be unused and in their original condition.

• Be returned with original packaging, where applicable.

• Include all original components, accessories and documentation.

• Be accompanied by proof of purchase.

Customers must contact us before returning an item. Returns sent without prior approval may be refused where permitted by law.

Approved change-of-mind returns must be shipped back within the timeframe provided in our return authorization.

3. Vintage & Pre-Loved Items

All vintage and pre-loved items are final sale.

Vintage and pre-loved pieces are selected for their character, history and individuality. They may show signs of age, wear, patina, variations in finish or other imperfections consistent with their age and previous use.

We make reasonable efforts to photograph and describe each item's condition and disclose known material imperfections before purchase. Customers are encouraged to review all photographs and descriptions carefully.

Normal wear, age-related characteristics and imperfections that were accurately disclosed at the time of purchase are not grounds for a change-of-mind return.

This final-sale policy does not exclude any rights or remedies available under applicable law, including those relating to misrepresentation, undisclosed material defects or other legally actionable issues.

4. Sale & Discounted Items

All sale, clearance, promotional and discounted items are final sale and are not eligible for change-of-mind returns or exchanges.

This restriction does not apply where a refund, return, replacement or other remedy is required by applicable law, including where an item is materially misrepresented, incorrect or arrives damaged.

5. Damaged, Defective or Incorrect Items

We take care when preparing and packaging orders. If your order arrives damaged, defective or different from the item you purchased, please contact us as soon as reasonably possible.

To help us assess the issue, please provide:

• Your order number and proof of purchase.

• A description of the issue.

• Clear photographs of the item and any visible damage.

• Photographs of the packaging and shipping label, if relevant.

Please retain the item and its packaging while we review your request. Where possible, avoid using, repairing or disposing of the item before we have responded.

Depending on the circumstances and applicable legal requirements, we may offer a replacement, repair where appropriate, refund or another suitable resolution.

You will not be charged return shipping for an approved return of an item that arrived damaged or was sent incorrectly, where the return is required or approved under this policy. We will provide instructions for the return or other resolution.

Please notify us promptly so we can investigate and work toward a resolution. Any request to report damage within a preferred timeframe is intended to help us assess shipping issues and does not remove rights you may have under applicable law.

6. How to Request a Return

To request a return or report an issue with your order:

1. Visit the Contact page on our website and contact Oak & Linen Collective.

2. Include your order number, the item you are contacting us about and the reason for your request.

3. For damaged, defective or incorrect items, include clear photographs where possible.

4. Wait for our written response and return instructions before shipping anything back.

5. If your return is approved, follow the instructions provided, including the applicable shipping arrangements.

Please do not send items to an address without receiving return instructions from us.

7. Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service and retaining proof of shipment. Customers are responsible for the item while it is being returned, to the extent permitted by law.

Original shipping charges, delivery fees and other order-related charges are not refundable for change-of-mind returns unless required by law or otherwise agreed in writing.

For damaged, defective or incorrect items, we will arrange or cover reasonable return shipping costs where applicable.

8. Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will generally be issued to the original payment method within 5–10 business days after the return is approved and processed. Your bank or payment provider may require additional time for the funds to appear in your account.

Where a refund is required by law, we will follow the applicable statutory requirements and deadlines, which may differ from our usual processing timeframe.

Shipping charges, taxes and other fees will be handled in accordance with the applicable refund circumstances and legal requirements.

9. Exchanges & Replacements

We do not guarantee exchanges for change-of-mind purchases. Many items, particularly vintage and one-of-a-kind pieces, are available in limited quantities.

Where an item arrives damaged, defective or incorrect, we will assess the situation and determine an appropriate resolution in accordance with this policy and applicable law.

10. Orders, Delivery & Legal Exceptions

Nothing in this policy limits any rights you may have to cancel an online purchase or obtain a refund under applicable consumer protection laws. Certain situations, including qualifying online-purchase issues, late or missing delivery, incorrect goods or misrepresentation, may give rise to rights that apply regardless of a final-sale designation.

This policy is intended to be interpreted consistently with applicable Canadian federal, provincial and territorial laws, including Ontario consumer protection legislation where applicable.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

11. Contact Us

For return requests, refund questions or concerns about an order, please contact us through the Contact page on our website:

Oak & Linen Collective
Website: https://www.oakandlinencollective.ca

Please include your order number in all correspondence so we can assist you as efficiently as possible.

Thank you for supporting our small business and for choosing thoughtfully curated pieces for your home.

Oak & Linen Collective reserves the right to update this policy from time to time. The policy applicable to a purchase will be interpreted in accordance with applicable law and the terms disclosed at the time of purchase.